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WORK EXPERIENCE
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May, 2006 - Present
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Windsor, ON
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Customer Service Representative, TD Canada Trust
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- Perform financial transactions for customers, providing quality service to create a positive customer experience.
- Identify the needs of customers by providing them with appropriate products and services.
- Developed a sound understanding and compliance with Bank and industry codes of conduct, securities laws and regulations.
- Persuasive negotiator with quota-surpassing sales skills; adept in conveying the benefits of products/services and generating customer interest.
- Outstanding communicator; quickly identifying opportunities to resolve issues and match customers with the most beneficial solutions for their needs.
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September, 2005 - December, 2005
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Toronto, ON
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IT Business Analyst (Co-op), Canadian Imperial Bank of Commerce (CIBC)
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- Wrote a C# Microsoft SharePoint Web Part displaying company stock ticker information using XML feed data manipulation, file reading/parsing and HTML output and data formatting.
- Responsible for publishing and maintaining the Corporate Document warehouse support web-page.
- Technical writing, identifying, gathering and defining requirements, specifications and business processes.
- Extensive use case testing and documentation of new web applications.
- Involved in the development and documentation of disaster recovery plans (DRP)
- Created a seamless web experience by integrating XHTML, XML, XSL, JavaScript, and CSS into the existing website for Document Warehousing.
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January, 2005 - April, 2005
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Windsor, ON
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Assistant Systems Technician (Co-op), University of Windsor, Faculty of Law
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- Provided effective and consistent technical support, maintenance and repair for Faculty and the Student body.
- Designed and started the development process of a Payroll Application using C# and .NET to interface with a MySQL database.
- Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products, Internet connectivity and Virus/Spy-ware.
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May, 2004 - August, 2004
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Windsor, ON
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Programmer/Technical Support (Co-op), Russell A. Farrow Ltd (Intl Trade Services)
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- Wrote various automation scripts involving server backups, network connections, start-up/shutdown etc.
- Developed a fully automated installation disc of Windows 2000 and XP, supporting custom drivers and applications for rapid deployment.
- Redesigned the intranet website to utilize a faster more user friendly CSS layout.
- Involved in the research and testing of a Version Control system Subversion.
- Composed weekly business reports, data and trend analysis.
- Resolved technical issues pertaining to hardware or software related problems.
- Evaluated, purchased and installed hardware components, applications, service packs and operating system upgrades.
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